PIA VPN Overview

Private Internet Access (PIA) is one of the most immediately recognisable names in the VPN industry. Its longevity can be credited in the main to its excellent deep server network and fast speeds but also a wide selection of privacy features and security settings that can be optimised.

The user interface is rudimentary and more awkward to use than a lot of current apps but thankfully it’s look and appearance belies the apps great performance.

It’s surprising that for such a long-standing VPN provider PIA has such a frustratingly limited server spread with only 28 countries covered. Customer support is also falling behind the competition with the live chat feature having been recently removed.

Despite these drawbacks, PIA delivers dependable and incredibly fast online VPN protection.

Speed & Performance

PIA may operate a small global network but the servers they do have pack a significant punch. Download speeds in the US are second to none but server performance maintains reliability across all locations. The system, with over 3000 servers, is certainly robust enough to accommodate large amounts of file sharing and streaming. Low latency also means that gamers can expect a smooth experience using PIA.

Locations

With just 43 locations in 28 countries, PIA lacks the range of locations served up by the top VPN providers. Europe is especially poorly represented with servers in only 15 countries, and only a paltry three in the UK.

North American users have some degree of city-level selection but the choice is extremely limited in South and Central America as well as Asia.

Customer Support

Up until recently, PIA did have a live chat feature on their website but due to security reasons, this has since been removed. Email support is available 24/7 with efficient responses which display a good level of technical support and knowledge.

There is a combination of searchable video and text-based resources on the PIA website. They cover a range of subjects including set-up and installation as well as guides to troubleshooting. It should be noted that some of the articles might be to jargon-heavy for less tech-savvy users.