AviraVPN Overview

PhantomVPN, owned by the German anti-virus company Avira, offer a consistent, handsome looking VPN client that is a great choice for the mainstream VPN user. When connecting the app defaults to the OpenVPN protocol, possibly the most secure protocol available, and connection speeds are adequate enough for trouble-free streaming.

Server locations are limited in scope with just 36 available but the robustness of the server performance means users will experience smooth connection and speeds over even the most remotely located servers. For additional security, Avira has their own first-hand DNS and VPN servers that they maintain.

If users feel that the free version of PhantomVPN limits them in their online activities then a 30-day money-back guarantee is available with the purchase of the full PhantomVPN service.

Speed & Performance

PhantomVPN users will encounter download and upload speeds that are satisfactory in the main. HD streaming is possible without buffering and speeds are consistent even amongst the most remotely located servers. Low latency means that gamers will be able to play online without disruption and any lag.

There is a noticeable difference however in the time that it takes the desktop app and mobile app to connect with the desktop app being markedly slower.

Locations

PhantomVPN have servers available in just 36 countries which is just below average compared to most other mainstream VPN providers. For some unknown reason, they are reluctant to disclose the precise number of servers and IP addresses that they have. What is confirmed is that there are servers available in most widely selected countries, including Australia, Canada and the UK. The US, however, boasts 12 city specific server locations.

Customer Support

Notably, PhantomVPN doesn’t have a live chat feature but email support is available 24/7. Response times are efficient and the support is genuinely helpful, so long as the question doesn’t require any server details.

User resources on the website are sparse but this is perhaps reflective of the simplistic nature of the app itself. Video tutorials and a selection of FAQ’s are present but the email user support is dependent on having a paid subscription.