This Months Best Offers for CyberGhost VPN
Our Rating for CyberGhost VPN
Privacy
9.3
Speed
8.8
Locations
8.5
Ease
8.5
Support
9.0
Value
9.4
Our Verdict
9.0
CHOOSE FOR
Fast speeds in many countries
No Logs
No Connection Logs or metadata
Fast access to Netflix
IDEAL FOR
Privacy
Streaming
Sports
Travel
COMPATIBLE DEVICES
iPhone/iPad/Mac
Windows
Android
Amazon/FireTV
CyberGhost VPN Overview
CyberGhost VPN is a solid service offering an excellent choice for privacy-conscious users thanks to its zero-logs policy while download speeds are showing definite signs of improvement across their server network. They now operate in over 60 countries, including some less popular locations, and are expanding in their scope.
The app features a multitude of automated features, such as ad blocking and tracker blocking. The customer support delivers a helpful service but its effectiveness is reduced by the absence of any video tutorials.
WHAT ARE THE PROS
Fast server performance
Anti-malware and no-tracking
No logging, not even connection metadata
WHAT ARE THE CONS
Torrenting not available on US servers
App could do with an update
Server network could be bigger
Privacy
CyberGhost VPN delivers a real online security experience with particular emphasis on auto-enabled features to ensure all users are secure in their online activity. Ad blocking is a default option as are malware and tracker blocking.
A zero-logs policy is enforced, so despite the company being located within the EU, they retain no data to show should it be requested. An integrated kill switch protects user data should the connection be lost, which will please BitTorrent users, who are afforded their own specialist servers within the app.
App customisation is available within the settings allowing the user to choose the specific software that connects via the VPN.
| Features | CyberGhost VPN |
|---|---|
| Open VPN (Auto) | |
| Open VPN (UDP/TCP) | |
| PPTP | |
| SSTP | |
| L2TP/IPSec | |
| IKEv2 | |
| Supports TCP Port 443 | |
| Supports Multihop | |
| Permits P2P | |
| Strongest Encryption | AES-256 |
| First Party DNS Servers | |
| DNS Leak Blocking | |
| Killswitch | |
| Accepts Cryptocurrency | |
| Accepts Paypal | |
| Activity Logging | |
| Connection Logging | |
| Tor Over VPN Server |
| Features | CyberGhost VPN |
|---|---|
| Avg Global DL Speed | 51.41 |
| Avg Global UL Speed | 28.85 |
| Ping Time | 2ms |
| Unlimited Bandwidth | |
| Average Time to Connect | 9s |
Speed & Performance
CyberGhost VPN does return respectable download speeds and is showing clear signs of improvement across Europe. With the development of their server infrastructure still ongoing it can be expected that there will be further increases in speed. Server selection based on the levels of server congestion is a standout feature of the CyberGhost VPN.
Although this makes CyberGhost a good choice for streaming and file downloading gamers might find the poor performance in low-latency tests a turn off.
Speed Breakdown
We continuously test the performance of all our featured VPN providers to ensure you have all the latest information you need to choose.
For this provider, we use our own proprietary speed test tool to track speeds between servers within each location with traffic directed through the VPN provider.
Our tests are intended to give you an idea of the range of connection speeds. The closer the server and faster your connection, the faster your speeds.
| Server Location | Download Speed (Mbps) | Upload Speed (Mbps) |
|---|---|---|
| Australia | 87.96 | 81.07 |
| Germany | 182.07 | 103.13 |
| UK | 327.36 | 141.50 |
| USA | 86.61 | 54.44 |
| Singapore | 167.35 | 151.79 |
| Netherlands | 147.27 | 93.99 |
| France | 80.77 | 46.43 |
| Canada | 105.80 | 80.41 |
| Japan | 143.44 | 91.14 |
| Features | CyberGhost VPN |
|---|---|
| Server Locations | 80+ |
| Servers | 1,291 |
| IP Addresses | 1,291 |
| Dynamic Server Switching |
Locations
While investment in the server infrastructure continues so the number of countries in which servers are located is increasing. CyberGhost currently has servers in 90 locations across 60 countries with over 1300 servers in all.
They provide individual city selection in 6 countries including Canada, UK and the US. The US enjoys extensive coverage with 18 servers located in all corners of the country. Unusually for VPN services Africa is relatively well represented by CyberGhost VPN, as well as South and Central America.
Ease of Use
CyberGhost VPN seeks to find the purpose of the user’s session from the main screen. This is a convenient feature assuming the user understands the options being presented. The main interface offers 6 options; Surf Anonymously, Unblock Streaming, Protect Network, Torrent Anonymously, Unblock Basic Websites and Choose My Server. Once one of these is selected it then provides a host of intuitive on-screen options with extra security features for web surfing, and on the mobile app, an option to restrict background data to save on the user’s data usage. It should be noted that the mobile app does remain more limited in its usability than the desktop version.
CyberGhost VPN is teeming with automated features. For web browsing, ad, tracker and malware blockers are all auto-enabled for user security. Users will also find that connection to their favourite streaming sites can be made at the click of the button.
Advanced settings within the app are quick and easy to configure. For instance, the settings tab allows users to select which apps they want to connect automatically to CyberGhost VPN.
WHAT ARE THE PROS
Click & Connect tabs to get going quickly
Well-organised settings and search filters
Detailed server load information
WHAT ARE THE CONS
The 'connecting/connected' interface could be slicker
Frequent in-app App store review notification (iOS app)
| Features | CyberGhost VPN |
|---|---|
| Support Quality | 9.0 |
| 24/7 Support | |
| Live Chat | |
| Knowledge Base | |
| Video Tutorials |
Customer Support
CyberGhost VPN provides helpful and friendly email support with efficient response times. The live chat is available 24/7 and in multiple languages to assist on issues with the app. CyberGhost VPN does keep records of live chat to aid future troubleshooting.
The major drawback to the customer support is despite displaying a strong knowledge base CyberGhost VPN doesn’t incorporate any video tutorials to enhance the written resources.
Value for Money
WHAT ARE THE PROS
Incredible speed & performance
Ad-blocker and anti-malware plus free proxy
Excellent privacy features
WHAT ARE THE CONS
App is a little clunky and needs polish
Torrenting restricted to specific servers
Limited server locations